Pokey Prizes FAQ

Pokey Prizes is a UK-based prize draw platform created for Pokémon TCG collectors. We run competitions for sealed products, graded cards and other Pokémon TCG collectibles, with a genuine free postal entry route available for every competition.

Choose a live competition, enter through the paid checkout or free postal route, and receive a unique ticket number for every confirmed entry. When the competition reaches its draw, one ticket is selected from the locked eligible entry pool using a cryptographically secure random process.

Prizes focus on the Pokémon Trading Card Game and may include factory-sealed products, booster boxes, premium collections, graded cards and collectible bundles. The exact prize, condition and advertised retail value are shown on each competition page.

Pokey Prizes is a UK-based prize draw platform offering a genuine no-purchase-necessary postal entry route. Competition details, ticket availability, draw information, winners and draw audit records are published on the platform.

You must be aged 18 or over, live in the UK and have a registered, verified Pokey Prizes account. Additional eligibility requirements, if any, will be shown in the relevant competition terms.

Yes. An account is required for both paid and free postal entries so we can verify eligibility, allocate tickets, show your entry history and contact you if you win.

Yes. You must be at least 18 years old to create an account or enter a Pokey Prizes competition.

No. Pokey Prizes competitions are currently open to UK residents only.

Sign in, open a live competition, choose the number of entries you want and complete checkout. You can also use an eligible Bonus Vault entry or follow the free postal entry instructions shown on the competition page.

The price per paid entry is set separately for each competition and is displayed before checkout. The free postal route has no entry charge, although you are responsible for the cost of postage.

Ticket numbers are allocated automatically when your entry is confirmed. This prevents the same number being assigned twice and ensures every paid, Bonus Vault and accepted postal entry joins the same eligible pool.

Yes, while paid tickets remain available and you stay within the per-customer limit shown on that competition. Once all paid tickets are allocated, the competition closes immediately to all new entries.

Yes. Each competition can have its own per-customer entry limit. Your basket and checkout will prevent you from exceeding the applicable limit across your confirmed and pending entries.

Your confirmed ticket numbers appear in your Account Hub, grouped by competition. Paid order confirmations and accepted postal-entry notifications also include the relevant ticket numbers.

Confirmed competition entries cannot normally be changed, transferred or cancelled because ticket numbers are allocated immediately. If Pokey Prizes cancels a competition, eligible paid entries are refunded in line with the Refund Policy.

No paid entries are issued for an unsuccessful payment. We will show and send a payment update, and any temporary ticket-capacity hold will be released so you can try again.

A paid entry is confirmed after the payment provider reports a successful payment and your ticket numbers have been issued. Bonus Vault entries are confirmed when redemption succeeds, and postal entries when the received QR code has been checked and processed.

Yes. Every open competition provides a genuine free postal entry route with the same chance of winning per accepted entry as any paid or Bonus Vault entry. QR downloads close when paid tickets sell out.

While a competition is open, sign in, generate the competition-specific QR code, print it and post it to the address shown on the Free Entry page. When paid tickets sell out, no further QR codes can be downloaded. A QR already posted can still be accepted if it reaches us within 24 hours of sell-out, or before the advertised draw if that is sooner. Codes are single-use and must arrive in time.

At draw time, the eligible ticket pool is frozen and one ticket is selected using a cryptographically secure random number generator. Paid, Bonus Vault and accepted postal entries are treated equally.

Yes. Winner selection uses a cryptographically secure random process applied to the locked ticket pool. The published audit hash protects the integrity of the recorded draw details, but it is not described as making the random selection reproducible.

The scheduled draw date and time are shown on the competition page. Entry closing time and draw time may be different, so check both details before entering.

When all paid tickets are allocated, the competition closes immediately. No further paid, Bonus Vault or new postal QR entries can be accepted. A postal QR already sent can still be accepted if it is received within 24 hours of paid-ticket sell-out, or before the advertised draw if that is sooner. The advertised draw date and time do not change.

The competition remains open until its published entry closing time, then the draw takes place at the advertised date and time. If Pokey Prizes cancels a competition, eligible paid entries are refunded in line with the Refund Policy.

Live-draw details and viewing links are shown on the competition page. Major draws may also be broadcast through Pokey Prizes social channels, with results and available recordings published afterwards.

Your account will receive a winner notification and we will contact your registered email address. If you have enabled browser push notifications, you may also receive a privacy-safe draw update on your device.

No. Your confirmed entry remains eligible whether or not you watch the draw. We will contact the winner using their registered account details.

Results are published on the competition and winners areas of Pokey Prizes after the draw. Public winner details use the platform username rather than a first name.

Yes. Completed draw results and previous winners are available from the Winners area, subject to any privacy or verification requirements.

All eligible entry routes share one locked pool, winner selection uses secure randomness, and the result is recorded with ticket and audit information. Draw controls and any authorised redraw are also recorded for review.

No. Employees, contractors, directors, immediate family members and third parties involved in operating a competition are not eligible to enter that competition.

We notify you through your Pokey Prizes account and registered email address. You must complete the secure prize-claim process, confirm delivery details and provide any eligibility evidence requested for the prize.

You must complete the winner claim form within 14 calendar days of being notified.

If the winner cannot be contacted or does not complete the claim process within 14 days, a reserve winner may be selected using the same secure draw method.

Standard insured delivery to an eligible UK address is included. We will never ask you to pay an entry-related charge to release a prize.

Prizes are securely packed and sent to the UK address provided during the claim process using Royal Mail Special Delivery or an equivalent tracked and insured courier. PO box delivery is not available.

Yes. Standard tracked and insured delivery to an eligible UK address is included with the prize.

Collection is not the standard fulfilment method. If collection is suitable for a particular prize, it must be agreed with Pokey Prizes during the claim process and appropriate identity checks will still apply.

Not as standard. Prizes cannot be exchanged for cash or another prize unless Pokey Prizes expressly agrees in writing.

Keep the item and all packaging, take clear photographs and contact Support as soon as possible. Shipments are insured, and we will investigate with the courier and arrange the appropriate remedy.

Yes. Pokey Prizes lists genuine Pokémon TCG products and checks prizes before a competition opens. Any relevant authentication or certification information is included on the competition page.

Products advertised as sealed are checked as factory-sealed when listed. If a prize is opened, unsealed or has any notable packaging condition, that will be stated in its competition description.

Prizes are sourced through established retailers, distributors and trusted collectible-market channels. Pokey Prizes verifies each item before listing it and physically holds the advertised prize before the competition opens (unless stated otherwise on the competition details page).

The expected condition is described and photographed on the competition page. Sealed products may show normal factory or transit variation, while graded cards are supplied in the certified holder identified in the listing.

Yes. Graded-card competitions include the grading company, grade and certification details where available so the certification can be checked independently.

Many Pokey Prizes graded-card competitions feature PSA-certified cards. If another recognised grading company is used, it will be clearly identified on the individual competition page.

Yes, where the listing identifies an individual graded card or photographed collectible. For sealed mass-produced products, the winner receives the same advertised product and configuration, although minor packaging variations may naturally occur.

Factory contents and manufacturing defects are controlled by the manufacturer rather than Pokey Prizes. Contact Support with photographs and packaging details and we will help identify the appropriate manufacturer or retailer process.

No. Pokey Prizes is an independent prize draw platform and is not affiliated with, sponsored by or endorsed by The Pokémon Company, Nintendo, Game Freak or Creatures.

Available payment methods are shown in the secure hosted checkout. Major credit and debit cards are supported through Trust Payments; any additional wallet options will appear at checkout when available.

Payments are handled through Trust Payments hosted checkout. Pokey Prizes does not store your full card details on its own servers.

Open your Account Hub and view your entries. They are grouped by competition and include your confirmed ticket numbers and draw status.

First refresh your Account Hub and check that the payment completed successfully. If the entries still do not appear, contact Support with the order reference from your payment confirmation so we can investigate.

You can update supported profile details from your Account settings. Some sensitive changes may require verification or assistance from Support to protect your account.

Use the Forgotten Password link on the sign-in page. We will email a time-limited reset link to the registered address if it matches an account.

No. Each customer may hold one account only. Multiple accounts or accounts operated on behalf of other people may be suspended, with associated entries or prizes reviewed under the Terms.

The Bonus Vault stores additional competition entries earned through eligible purchases, referrals and promotions. Bonus Vault entries have no cash or monetary value.

Complete an activity that offers a Bonus Vault reward, such as meeting the configured purchase threshold for an eligible competition or qualifying for a referral or promotion. The reward is added automatically once the activity is confirmed.

The Bonus Vault provides additional entries that can be redeemed on eligible competitions. Each available reward shows its quantity, origin, eligibility and expiry information.

Yes. Bonus Vault entries expire six calendar months after they are earned. The oldest-expiring eligible entries are used first, and we send a reminder when an unused reward enters its final month.

Enter a valid promotional code during checkout. The code may apply the discount or reward described by that promotion, subject to its eligibility dates, usage limits and competition restrictions.

Only one promotional code can be applied to an order unless a specific promotion clearly states otherwise.

Yes. Every confirmed ticket has the same chance of being selected, whether it came from a paid purchase, an accepted postal entry, a Bonus Vault redemption or an eligible promotion.

UK prize competitions can be operated lawfully when they follow the applicable rules, including providing a genuine free entry route. Pokey Prizes provides free postal entry for every competition. Full participation rules are set out in our Terms and Conditions.

Competition capacity and customer limits are enforced, all confirmed entry routes join the same pool, the draw uses secure random selection from a frozen ticket snapshot, and draw and administrative actions are recorded for audit.

Each confirmed entry receives a unique ticket number within its competition. Ticket allocation is stored against the customer, order or free-entry record and becomes part of the locked draw snapshot.

A valid published result cannot simply be changed. A redraw is restricted to an authorised response to a verified technical problem or other condition allowed by the Terms, and the reason and action are recorded.

The draw is paused or marked for review rather than forcing a result. The frozen entry pool and audit records are preserved. If the original selection cannot be validated, an authorised redraw may be conducted and documented using the same secure method.

Contact Pokey Prizes through the Support page with the relevant competition or order details and a clear description of the issue. Complaints are recorded and handled through the platform complaint process.

The full Terms and Conditions are available from the Terms link in the site footer. You should also read the details and any specific conditions shown on the competition page before entering.

We use account information to operate entries, payments, eligibility checks, draws, notifications, support and prize fulfilment. Details about legal bases, sharing, retention and your rights are set out in the Privacy Policy.

Use the Support page or email play@pokeyprizes.com. Include your account username and any relevant competition or order reference, but never send passwords or full payment-card details.